External Contacts

Charity / Not-for-Profit sector

• Shelter Housing Advice
• Citizens Advice
• Mind
• Crisis 

Deposit Schemes

Understand the Landlord and Tenant obligations towards deposits here.

• TDS  0300 037 1000 tenancydepositscheme.com
• My Deposits 0333 321 9401 mydeposits.co.uk
• DPS 0330 303 0030 depositprotection.com
• ZeroDeposit zerodeposit.com
• The Bond Board thebondboard.org.uk

Government

• Universal Credit website
• Crime stoppers 0800 555 111
• Report a crime or ASB – Report crime and anti social behaviour
• Action Fraud – actionfraud.police.uk
• Local Court finder – courttribunalfinder.service.gov.uk/search
• UC 47 Form – Universal credit – Request for a managed payment or rent arrears deduction
• Home Office Right to Rent 0300 069 9799
• Rent Smart Wales 0300 0133 344 rentsmart.gov.wales/en
• ICO –Information Commissioners Office 0303 123 1113 ico.org.uk
• Homeowners Alliance (Holiday Let advice) 0330 0088 2050 hoa.org.uk
• Corporation Tax: gov.uk/corporation-tax
• Find your local council: gov.uk/find-local-council
• Coronavirus: gov.uk/coronavirus
• Housing Benefit: gov.uk/housing-benefit
• Planning: gov.uk/topic/planning-development
• Check your tenant’s Right to Rent: gov.uk/check-tenant-right-to-rent-documents
• Income Tax: gov.uk/income-tax

Leasehold and Redress

• Leasehold Advisory Service
• TPOS –The Property Ombudsman 01722 333 306 tpos.co.uk
• PRS –The Property Redress Scheme 0333 321 9418 theprs.co.uk

Tenant and Landlord Mediation

• The Property Redress Scheme Tenancy Mediation Service –  0203 907 1857 https://www.nrla.org.uk/services/mediation/tenancy
• TDS Resolution – https://www.nrla.org.uk/services/mediation/tds-resolution

Utilities

• Gas Safe 0800 408 5500 gassaferegister.co.uk
• National Grid (Gas Leak etc) 0800 111 999 nationalgrid.com/
• Energy Ombudsman 0330 440 1624 ombudsman-services.org/sectors/energy

Helplines

• Citizens Advice Consumer Helpline 03454 040 506 Website: citizensadvice.org.uk
• Samaritans Phone:116 123(free 24-hour helpline) Website: samaritans.org
• StepChange Debt Charity(UK) Debt advice for people in the UK.Tel: 0800 138 1111 Website stepchange.org
• Cruse Bereavement Care Phone: 0844 477 9400 (Mon to Fri, 9am to 5pm) Website: cruse.org.uk
• Victim SupportPhone:0808 168 9111 (24-hour helpline) Website: victimsupport.org
• National Domestic ViolenceFreephone Helpline 0808 2000 247 Website: nationaldomesticviolencehelpline.org.uk
• Alcoholics AnonymousPhone: 0845 769 7555 (24-hour helpline) Website: alcoholics-anonymous.org.uk
• Gamblers Anonymous Website: gamblersanonymous.org.uk
• Narcotics Anonymous Phone: 0300 999 1212 (daily 10am to midnight) Website: ukna.org
• Mencap Charity Phone: 0808 808 1111 Website: mencap.org.uk
• Age UKSupport for older people.Tel: 0800 055 6112 (England)Tel: 0800 022 3444 (Wales) Website: ageuk.org.uk
• HMRC Self Assessment Helpline: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/self-assessment
• Talking Therapies: nhs.uk/conditions/stress-anxiety-depression/benefits-of-talking-therapy/
• Energy Saving Trust tools and calculators: energysavingtrust.org.uk/resources/tools-calculators

DWP / Universal credit

• Understanding Universal Credit – Home
• Universal Credit and rented housing: guide for landlords – GOV.UK (www.gov.uk)
• Universal Credit and landlords – GOV.UK (www.gov.uk)
• A guide for landlords – rent arrears and service charges – GOV.UK (www.gov.uk)
• Universal Credit: Landlord request for a managed payment or rent arrears deduction – GOV.UK (www.gov.uk)
• How the deductions from benefit scheme works: guidance for creditors or suppliers – GOV.UK (www.gov.uk)
• Universal Credit consent and disclosure of information – GOV.UK (www.gov.uk)
• Universal Credit landlord engagement newsletters – GOV.UK (www.gov.uk)